How can customers change their flight date or reschedule their booking with Airpaz?
Customers can modify their flight date or booking by visiting the 'Change Flight' section under 'Orders' on the Airpaz website. They'll need to provide their Airpaz ID and the email used during booking, then follow the instructions to complete the update. Look for the term "rescheduled" in the flight details to confirm change eligibility. Note that changes depend on ticket conditions and some tickets may not be amendable. Members must log in to access booking management, following similar steps as non-members.
How can customers check the refund status for their Airpaz booking?
To check their refund status, customers should go to the 'Orders' section on the Airpaz website and enter their Airpaz ID and registered email. The refund request status will be shown there. For those with an Airpaz account, log in before accessing the 'Orders' menu to view the refund status.
How can customers request additional baggage for their Airpaz booking?
Customers can request extra baggage by accessing the 'Orders' menu on the Airpaz website or app. They need to enter their Airpaz ID and email address used for the booking. Then select 'Add baggage' and follow the provided steps. If they are members, they should log in before managing their booking to request extra baggage.
How can customers resubmit their itinerary on Airpaz?
Customers can resubmit their itinerary on the Airpaz website by accessing the "Orders" menu and entering their Airpaz ID and email. After clicking "Search," they can select "Resend itinerary". Then, they can enter their email address to proceed with the request. For members, logging in is necessary before managing their orders.
What should customers do if their voucher code doesn't work on Airpaz?
Customers should ensure several conditions for their coupon use. The currency matches the original booking, spaces are removed from the code, numerical errors are avoided, and the code is accurate. Voucher codes remain valid for 1 year from issuance and are applicable solely to flights. At checkout, enter the code and click 'Check' to apply it. Expired vouchers are no longer redeemable.
How can customers manage their seat numbers?
Customers can manage their seat numbers by contacting the airline directly and using the PNR number indicated on their e-ticket. Some airlines may charge a fee for seat reservations. In some cases, seats can only be reserved during check-in at the airport counter.
What is the maximum number of passengers that can be booked in one transaction?
A maximum of six passengers can be booked in one transaction. If booking seven or more passengers, customers must make separate bookings.
