What are the steps to purchase a product from the website?
To buy a product, select it and click "Buy Now". Add more items to your cart and proceed to checkout. Confirm your order details and payment information at checkout. Receive a confirmation email once your order is placed.
How can customers retrieve their order details and order numbers after making a purchase?
"Members receive order details via email and can access their order number on Samsung.com under "My Page" → "Orders". Guests receive order details and notifications via email. Notifications are also sent through other channels. All details are provided after completing the purchase.
Is it possible to modify order details after completing the purchase?
No, orders cannot be altered once they are finalized. To make any changes, customers must cancel their existing order before it progresses and then proceed to place a new one. For further assistance or inquiries, customers can contact the Customer Service Center at 1282.
Can customers alter their payment method after completing a purchase?
Once a purchase is finalised, the payment method cannot be changed. Customers must cancel the original order. They can then place a new order with their preferred payment method. This ensures the correct payment option is used.
Can delivery addresses be changed or installation arrangements made after payment completion?
Unfortunately, changes to delivery addresses post-payment are not possible. Customers must cancel the original order and place a new one to make adjustments. A delivery person will contact customers to schedule installation. Schedule changes can be coordinated with service staff or by calling customer service at 1282.
How can customers cancel their orders, and are there any restrictions on cancellation?
Customers can manually cancel orders by signing into their Samsung Account on Samsung.com. Please navigate to "My Orders" and click "Cancel" if available. If unable to cancel, they can contact Customer Service at 1282 or chat with a representative online. For packaged products, the entire package must be canceled. Orders paid via installments through other banks require all items to be canceled or returned together.
What are the conditions for returning a product and receiving a refund?
Customers can return products within seven days of delivery. The product and packaging must be unopened and unused. Exceptions include customer-caused damage, special order products, and personal hygiene items removed from packaging. Refunds for products with free gifts require returning all gift items. For discounted packages, all products must be returned for a refund, or a partial refund may apply.