How do I place an order on Farfetch?
To order on Farfetch, select a category or brand from the top menu or use the search function. Click "Add To Bag" for your desired items. Proceed to checkout, sign in if you have an account, or use guest checkout. Enter delivery and payment details to complete the purchase.
Can some items be cancelled or added to the order on Farfetch?
Certain items can be cancelled before preparation by visiting Orders & Returns. For guest orders, enter guest details to make changes. Items cannot be added to an existing order, but additional pieces can be ordered separately.
Why do prices vary on Farfetch?
Prices on Farfetch vary by brand and boutique, reflecting their individual models. The same item might have different prices based on its source and location. The best available price for the destination will be applied when ordering.
What are Farfetch's delivery options and costs?
Farfetch offers delivery every day. Costs depend on service, item origin, and destination. Express, Same-day, and Standard delivery options are available in select countries. Checkout displays delivery options for your location.
What is Farfetch's return policy?
Items can be returned within 14 days for a refund, excluding delivery costs. A Free Collection service is available.
How long does it take for refunds to appear in my account?
Refunds might take up to 14 days to appear, depending on the payment provider.
What are the benefits of creating a Farfetch account?
Creating a Farfetch account and placing an order enrolls customers in the Access loyalty program. Each purchase earns rewards such as early sale access, priority customer care, and unlimited free shipping. Additionally, customers gain access to a personal stylist.
How can I stay informed about new arrivals, trends, and exclusive promotions on Farfetch?
To stay updated on Farfetch's new arrivals and promotions, enter an email address at the bottom of the homepage. Manage email preferences through account settings.