Do I need to create an account to purchase KKday?
Yes, you do. To make a purchase on KKday, you must first create a KKday account and become a member.
How long does it take to receive confirmation for a booking on KKday?
Confirmation times vary depending on the product. Some products can be instantly confirmed for departure the next day, while others may require additional preparation time.
Do I need to print a voucher for certain KKday products?
Yes, certain products require a printed voucher for redemption. Details of the voucher can be found in the confirmation email or on the product page. It is recommended to have the voucher printed in case your mobile device is unavailable or runs out of battery.
What should I do if there are delays due to unforeseen circumstances?
In case of delays due to unforeseen circumstances, it's important to inform KKday promptly. Send proof of your circumstance, such as a flight cancellation record, to service@kkday.com, using your booking number as the subject line.
Do KKday Points expire?
Yes, KKday Points expire if left unused. They have a validity period of 12 months from the date of acquisition.
How can I use KKday Points for discounts on KKday?
Once you've accumulated 50 KKday Points, you'll have the option to apply them as a discount on your next booking payment. For every 50 KKday Points, you can enjoy a USD 0.25 discount. However, to utilize KKday Points, the total booking amount must be USD 1 or more.
Can I apply promo codes to discount the total sale amount on KKday?
Currently, promo codes on KKday can only be applied individually by item in your cart. They are not applicable to discount the total sale amount. Each promo code is specific to certain items within your cart and cannot be used universally across all items.