Are cancellations allowed, and are there any fees?
Yes, cancellations are allowed, but cancellation fees may apply depending on the cancellation policy set by the property. Any additional fees will be paid directly to the property.
How can one find out what's included in an accommodation booking?
To view booking details, log in with the email used to make the flight reservation.
How can I access my booking information?
Log in with the email address used to book the flight. If a different email was used, create an account with that address. Note that reservation information might not update immediately after changes. A new confirmation email will be sent once the changes are confirmed.
How will I receive my boarding pass after check-in?
After completing check-in, the airline will issue the boarding pass. For online check-in, the boarding pass is often sent via email. Check the inbox and spam folders for the email.
What should I do if I don’t receive my confirmation email?
If the confirmation email is missing, check the inbox, spam, and junk folders. Resend the confirmation email from the booking details page. If the email is still not found or the reservation failed, contact customer support for help.
How can I view my baggage allowance for my flight?
Baggage allowance details are shown during the booking process. Additional baggage can often be purchased for an extra fee. After booking, check the booking details page for baggage information. For specific weight and size limits, refer to the airline’s website.