What restrictions does Sephora impose on purchasing quantities, and what actions follow?
Sephora limits purchases to 2-6 pieces per product, per shade, per customer. Products and free gifts are for personal use only. Excessive orders may be reviewed, rejected, or canceled. Sephora can reduce product quantities or terminate memberships. Actions may be taken without prior notification.
What could be the issue if the coupon code is not applying at checkout?
If the coupon code isn't applying at checkout, it may have expired. It could be incompatible with certain products. There may be limitations based on Beauty Pass membership level. Restrictions might prevent combining it with other promotions. Check all terms and conditions for the coupon.
What should customers do in case of unsuccessful payments or when exchanging points for gifts?
For unsuccessful payments, contact customer service for assistance. Gift exchanges involving points will see points returned within seven business days. This applies to welcome or birthday gift redemptions. If further help is needed, reach out to customer service. Prompt support is available for all issues.
How does Sephora handle cancellations or returns, and refund times for payment methods?
Sephora allows cancellations or returns within 14 days of receipt. Refunds use the same payment method. Credit card refunds take 4-7 days; contact the card issuer. Debit card refunds take 30-45 days; contact the bank. PayPal and cash on delivery refunds take 3-4 weeks upon receipt of account details.
What steps can customers take to check the status of their delivery?
Sephora acknowledges potential delivery delays during sales or new product releases. High order volumes can cause these delays. Customers can monitor delivery status through updates provided by Sephora. Checking the onward delivery status helps track the order. Stay informed about any changes in delivery timelines.
How can customers check Sephora order status, and what do status messages indicate?
Customers can monitor their order status in 'My Account' on the Sephora website or app. "Waiting for payment" means the payment may not be complete; check again in 15 minutes. "Preparing for delivery" or "In the process of being shipped" indicates the order is being readied for shipment, with tracking details emailed within 24 hours. "Stay with the delivery person" means the parcel is with the courier. If delivery is delayed, refer to Sephora's guidelines for handling delayed orders.
What should customers do if they receive damaged, wrong, or incomplete merchandise from Sephora?
If customers receive damaged, wrong, or incomplete merchandise from Sephora, contact customer service and fill out the provided form. Include a photo of the product and package, the product name, and the order number. Select 'Lost Item,' 'Wrong Item,' or Damaged/Expired Item. Do not dispose of the products in question. Sephora will arrange for their return.