How can I access my booking details?
Access booking details through the Trip.com app by navigating to Account > All Bookings. On the Trip.com website, click on your account name and select My Bookings. Alternatively, check the confirmation email for booking information.
How can I cancel my reservation?
Cancel reservations via the Trip.com app by going to Account > All Bookings. If Cancel Booking is available, proceed with the cancellation. On the Trip.com website, select My Bookings under your username to view details and cancellation options.
How long does it take to receive a refund?
Refunds typically take seven to fifteen working days to appear in the original account. The timeline may vary depending on the bank issuer or payment platform.
What are the cancellation terms for my flight?
Before booking, review the Cancellation and Change Policies on the confirmation page. After booking, access the cancellation policy via Flight Bookings or the booking details page.
How do I select my seat?
During booking, choose a seat under Online Seat Selection if available. After booking, select seats for unused tickets by accessing Flight Bookings and navigating to the booking details page.
How to use airline vouchers?
Download the Trip.com app and register to access information about airline vouchers. Existing users can find voucher details by accessing their booking on the Trip.com app.
What happens if a hotel booking fails?
In the event of a booking failure, the amount paid will be returned to the original payment account. In such instances, it is recommended to make a new booking.
How can I purchase travel insurance on Trip.com?
Travel insurance can be purchased separately on the Trip.com app. Simply download the Trip.com app and navigate to the "Insurance" section. Select the insurance product you desire, enter your details, and complete the purchase. You'll receive a confirmation email once the purchase is finalized.