How can I change my personal information on Kinokuniya?
To update personal information log in to your Kinokuniya online account. Access "Your Account" by clicking the "Your Page" button. Navigate to the relevant sections and make the necessary changes.
How can I track my order?
A tracking number will be provided via email upon dispatch. Use this tracking number to check your order's delivery status online.
What are the conditions for receiving free standard delivery from Kinokuniya?
Customers in Thailand can qualify for free standard delivery based on purchase amount. Purchases of THB 1500 or more qualify for free normal delivery. Purchases of THB 4500 or more qualify for free priority delivery. These offers apply only within Thailand and exclude taxes.
What are the domestic delivery options, rates, and delivery times offered by Kinokuniya in Thailand?
Kinokuniya offers various domestic delivery options in Thailand. Economy Delivery to Greater Bangkok costs THB 50, arriving in 3-5 days. Economy Delivery to Up Country Cross Dock areas costs 80 Baht within the same timeframe. Standard delivery nationwide costs THB 80, and it arrives in 2 days. Standard Delivery (Priority) is also available, but contact Kinokuniya for specific details.
Can I cancel my order once it's processed?
Once your order is processed, it cannot be cancelled. Ensure your order details are accurate before completing the purchase.
What is the policy for returns and exchanges at Kinokuniya?
Kinokuniya accepts exchanges within seven days from the date of the tax receipt. The item must be in saleable condition.
Does Kinokuniya offer refunds?
Kinokuniya does not issue refunds for purchases. Ensure all purchases are final.
What are the regular privileges offered by Kinokuniya?
Kinokuniya offers regular privileges both in-store and online. In-store, get a 10% discount on books and a 5% discount on magazines. Online, enjoy a 10% discount off the original retail price. These privileges require an annual subscription fee of THB 500.