How do I create a Hotels.com account?
To create a Hotels.com account, go to "create account" on the website. Enter your email, password, first name, and last name. Accept the terms and conditions and privacy policy. Then, select "Create an account".
If a cheaper price, including one on Hotels.com, is found, what should be done?
If a cheaper price is found, the difference may be refunded or a Hotels.com coupon provided. The refund type depends on the hotel or accommodation booking and payment method.
What are the requirements to qualify for the price guarantee?
Submit the request before midnight at the local time on the day prior to the stay. The cheaper item must have matching details, including travel date, hotel name and location, room type, and number of guests.
What are the Secret Prices on Hotels.com?
Secret prices are exclusive discounted rates available only to customers who unlock them. These prices are lower than standard rates and not found on other comparison websites. They may offer additional discounts on top of existing promotions.
What should I do for an early check-out?
If you've prepaid for your stay, contact Hotels.com for assistance. For stays with payment made at the hotel, contact the accommodation directly. Note that changing your reservation during your stay may result in additional charges. Check the cancellation policy in your confirmation email or online booking.
Are there any fees for changes or cancellations?
There are no fees for changes or cancellations. However, hotels or accommodations may impose a service fee for any applicable fees or price differences. Payment by credit card is necessary.
How long does it take for refunds to be processed?
Refunds are processed within 24 hours. For further details, refer to Refunds for Hotel and Accommodation Bookings.