How long does delivery take?
Delivery in Bangkok and nearby areas usually takes one to three business days. Orders to provinces typically arrive within two to four business days. Deliveries may take longer during public holidays, to remote areas, or when installation is needed.
Are there delivery delays during holidays?
Yes, deliveries during public holidays may take an extra two to three business days. Remote area deliveries may experience similar delays. Some products might take additional time if shipped directly from manufacturers or distributors.
Is free shipping available?
Free nationwide shipping is available for orders over ฿990. Orders below this amount have an extra ฿80 delivery fee. Customers can save more by combining purchases into one order.
When are items shipped?
Items that are in stock are shipped right away, while products from branches are sent as quickly as possible. A confirmation email is always sent once the order has been shipped. Customers should contact support if they do not receive the email.
Are there extra charges for installation?
Yes, some products require installation and may include a service fee. This fee is collected directly by the store in some areas. Customers should check product listings carefully for any mention of installation costs.
Can orders be cancelled?
Orders can be cancelled by filling out the cancellation form available online. Refunds are processed based on the payment method used. Customers should check the refund period policy for more details.
How can a tax invoice be requested?
A tax invoice can be requested within fourteen days after placing an order. Customers must contact customer service directly to submit this request. This helps ensure timely processing for personal or business records.
What is the return policy?
Products can be returned within fourteen days after receiving the order. Returns are accepted only if items are in perfect condition, with tags, packaging, warranty cards, and accessories intact. Used or damaged items cannot be returned or exchanged.
How are refunds handled?
Refunds are issued after the returned item passes inspection. Once approved, the refund is processed through the original payment method. Processing times may vary depending on the payment provider.
Can products be removed from the shopping cart?
Yes, customers can delete unwanted products directly from the shopping cart. This option allows easy adjustments before finalising the order. A confirmation email is sent once the order is successfully placed.