How can an order be placed on Look Fantastic?
To place an order on Look Fantastic, log into your account and browse the product range. Click 'Add to cart' for desired items. Continue shopping or go to 'View Cart' when ready. During checkout, saved addresses and payment options will appear automatically. If not saved, manually enter the details before finalising the order.
What are the shipping charges and delivery times on Look Fantastic?
Standard shipping costs THB 267 and takes 10-15 business days. Express shipping is THB 801 with a delivery time of 2-5 business days. Registered shipping costs THB 534, includes tracking, and takes 8-12 business days. Free standard shipping is available on orders over THB 1,513, and free registered shipping on orders over THB 3,560.
What should I do if I receive a faulty product from Look Fantastic?
For faulty products, contact the customer service team with the order number, product name, fault description, and any relevant images. Look Fantastic will review the issue and provide a resolution via email.
How can I earn rewards through friend referrals?
To earn rewards through friend referrals, log into your account and go to Your references." Click "View details" to learn how to participate. Receive THB 230 for each successful referral, and your friends will get discounts.
How can I return my order if I'm not satisfied?
If unsatisfied with Look Fantastic orders, return them within 14 days of receipt. Ensure the product remains unopened. Log into your account to contact customer service and start the return process.
How can I update my account details on Look Fantastic?
To update personal details on Look Fantastic, log into your account and scroll to the bottom of the page. Under 'Account Settings,' modify payment information, password, or address as needed.