What are the ordering methods for Advice products and their respective delivery options?
Customers can order products from nearby branch stores, checking availability online and scheduling delivery within 1-2 days or by appointment. Alternatively, they can buy online via the website or app, with delivery usually within 1-3 business days. For convenience, customers can also pick up their orders at a branch or directly from the Advice head office. This variety of options ensures customers can choose the best way to receive their purchases.
What are the shipping costs and delivery timeframes for orders?
Shipping costs at Advice vary based on the order amount and location. Orders from 1 to ฿499 start at ฿35 for shipping, while orders over ฿500 qualify for free shipping. For faster delivery, express options are available. A 2-hour delivery costs ฿400, and a 3-5-hour delivery has no charge. Typically, delivery takes 1-3 business days.
What are the steps to purchase products from Advice?
To buy products from Advice, customers should first log in or sign up. They can browse products on www.advice.co.th and click on their desired item to view details. After selecting a product, they add it to their cart and proceed to checkout. Here, they can apply any discount codes. Customers then confirm their shipping address and choose whether they need a tax invoice. Next, they select their delivery method and provide the necessary information. Finally, customers choose their payment method and complete the order by clicking "Proceed to payment," receiving confirmation upon successful completion.
How does the payment process work when choosing to pay by credit card?
When choosing credit card payment, customers are redirected to the Kbank website for processing. They enter their credit card details and click "Continue." An OTP code is sent to their phone, which they enter in the provided field. If the OTP isn't received, they can request it again. Finally, customers press "Next" to complete the payment. Accepted cards include Visa and MasterCard issued by Thai bank branches.
What should customers do if they encounter issues with the product received from Advice?
Upon receiving the product, customers should inspect both the product box and the item within 24 hours. If any damage or issues are discovered, they should promptly contact Advice at 1491 or 02-908-8888. Customer service is available Monday to Saturday from 9:00 a.m. to 10:00 p.m.
What are the procedures for customers regarding products under the Hot Swap warranty?
Customers with logo-marked products can get immediate replacements at the head office or branch during the Hot Swap period. Check the insurance code for warranty duration: "3" for 3 years and "2" for 2 years. Conditions: within the Hot Swap period, no warranty violations, and visible damage post-testing. Only the product is exchanged. Out-of-stock options: request a refund, exchange with added payment, or wait for the product claim.