What steps should individuals take if they encounter payment difficulties on Klook?
Individuals experiencing payment issues on Klook should ensure their payment details are accurate, including card number, expiration date, and CVV code. Verify with the bank if the card allows international and online purchases. Try using alternative browsers or the Klook app for booking. Consider different cards or payment methods and review promo code terms for eligibility. If issues persist, contact Klook Customer Service for further assistance.
How can customers modify their booking details, and is assistance available if needed?
Customers can adjust booking details like the joining date or passenger information by accessing the booking page. Select the specific booking and choose the "Edit booking" option. Once changes are confirmed, a revised voucher will be issued. For further assistance, customers can chat with Klook's support team. Navigate to the booking page, select the booking, and click on the chat icon for help.
What are the steps for requesting a refund, and available options based on the cancellation policy?
Customers can request a refund by accessing the booking page and selecting the relevant booking. Choose the "Request a refund" option if free cancellation is permitted. Specify the reason and amount for the refund. For conditional cancellations, refer to the event page's cancellation policy. For assistance, initiate a chat with the support team by selecting the booking and clicking the chat icon. Refunds are not available for non-canceled activities.
What should customers do if their activity booking is canceled or remains unaffected by the operator?
If an operator cancels, customers' bookings will be automatically canceled and refunded. If the booking is not canceled, customers should contact Klook's support team. Access the booking page and select the relevant booking. Click on the chat icon to initiate communication with a representative. This ensures prompt assistance and resolution of any issues.
Can customers utilize their Klook credits as discounts when booking activities, and how can they do so?
Customers with at least 10 Klook credits can apply them as discounts during booking. Select the desired package and provide contact information. Proceed to the Booking Process page and navigate to the Discount section. Select the "Klook Credits" box to apply the credit as a discount. Note that Klook credits cannot be used for Klook Pass activities.
How can customers obtain their promo code after a friend joins, and what if it's missing?
Customers will receive the promo code within 24 hours after their friend joins the activity. If unable to locate the promo code, they should contact customer support. Access the booking page and select the relevant booking. Click on the chat icon to initiate communication with a representative. This ensures prompt assistance with any issues.
Is creating an account necessary for booking through Klook, and what options are available for signing up?
Account creation is required for users. They can sign up using an email address. Alternatively, a telephone number can be used for registration. Third-party accounts like Facebook, Google, WeChat, or Apple ID are also options. This provides multiple convenient choices for account creation.
